These Operating Procedures describe the procedures and methods for submitting Credit Card transactions for payment, obtaining authorizations, responding to Chargebacks and Media Retrieval requests, and other aspects of our services. You are required to comply with these Operating Procedures as part of your Merchant Processing Agreement. We may, in our reasonable discretion, modify, amend and/or update these Operating Procedures, by posting such modifications, amendments or updates at 411WebHost.Com websites. References herein to the Operating Procedures shall mean the most updated version of such agreement, policies and procedures as the same are then posted on our web site or our Payment Gateway Provider.

Here are our latest procedures.

Security capabilities & policy for transmission of payment

What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How do we protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details
All credit card payments are processed securely through the Authorize.Net Gateway or Paypal. Once payment is made your account is immediately activated. Service offerings begin with two business days of payment and acceptance of the scope of work by the client.


Your Consent
By using our website, you consent to the collection and use of this information by 411WebHost.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users and Purchase Orders for approved wholesale customers. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe.

Cancellation and refund policy

Hosting products must be cancelled prior to the start of the next month, quarter, or anniversary year of hosting product. No refunds will be issued for the current or prior months of service because of the nature of the electronic hosting package.

Website design and development products will be managed according to the agreed upon scope of work. The client signs the detailed scope of work which includes, price, project details, and project timelines. No refunds will be given upon any project completed according to the agreed upon scope of work.

We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website, http://www.genovese.com.au/ and provide advice on products available on our website.

We aim to provide you with quality products and services to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at [email protected]. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

We advise all our customers to review this policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.